We do not view, interact with, or modify any of your personal files. You are free to observe the service as it is being performed.
Our current sessions are scheduled for 60 minutes. Our typical finish time is around 45 minutes, leaving some extra room in case we lose connection or other pauses are required.
Not a whole lot! Once we are connected through Remote Desktop and controlling your computer, you can sit back, relax, and/or watch it happen. We don't hide anything we do, so feel free to hang out, you may learn a thing or two!
*You must be at least in the vicinity of your computer as we may need to reboot a few times during the service. If you want to go sit on the couch, we will message you when we need your computer restarted.
We do everything in our power to make sure our family of customers always comes first. If you let us know that you are still experiencing stutters, drops, and low FPS after our service, we offer a free one time tune-up service to see if there is any other items we can address. If that doesn't work, you get 100% of your money refunded!
The simple answer; nope! We treat your personal computers the same way we would treat our own. We do not modify your computer's hardware settings at all, nor do we change how your computer runs.